1. General
  2. Questions
0
Answered

Facebook pictures are gone, API access deactivated, status of 400

vanildm 4 years ago • updated by Josh 4 years ago • 2

Hey, the pictures from facebook disappeared/ from google - they work.
Have many errors on the page with the comment widget in the console:
Failed to load resource: the server responded with a status of 400 () picture:1

and link from Revievs list > single comment > Reviewer Pic URL: 

   "error": {
      "message": "API access deactivated. To reactivate, go to the app dashboard.",
      "type": "OAuthException",
      "code": 200,
      "fbtrace_id": "ARJ8Ja9tF"
}

how to fix this?
(I will add that I recently installed the ssl certificate)

Under review
Josh 4 years ago

Try going to the Review List and deleting all Facebook reviews.

Then go to the Get Reviews > Facebook page and click the "Get Access Code Here" button. Make sure the app is granted Facebook permissions and your Facebook page is checked in the list at the bottom. If it is, then uncheck and recheck it to refresh the auth token. 

Then go and try to download the reviews again. Make sure to leave the pop-up box open for a few minutes after it downloads.

Answered
Josh 4 years ago

Customer support service by UserEcho