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Answered

Shortcode not working on new server

brianwilson420 4 years ago updated by Josh 4 years ago 3

We switched our site to a new server and the plugin will no longer display. It is successfully pulling in the reviews and I imported the templates from the old server (as well as connected API etc.), but the shortcode [wprevpro_usetemplate tid="3"] isn't working.

Site is https://aceshopequipment.com/

Followup - I tried creating a new page with just the shortcode on it, and that didn't work either...

Under review

When you copy or clone a site there can be some issues with the Freemius licensing side of things. Here are some things to try...

1) De-activate and re-activate the plugin.

2) If that doesn't work, go to the account page inside the plugin and re-enter your license key using the "change license" button.

3) If either of those don't work, download and run the Freemius fixer plugin...

https://github.com/Freemius/freemius-fixer

Thanks,
Josh