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Monthly Pull Not Auto Downloading
We use funnel to download new google reviews and while the scrape works, the 'auto download' does not. I have to manually click "download' to insert into review list. Is this typical/expected behavior or is something else going on?
Customer support service by UserEcho
The Auto-download should work of course. There are a couple of things that could be going on.
1) If the previous auto-download scrape job or manual download scrape job did not work (has status maintenance for example, or has status pending), then the new download isn't going to work either.
2) The auto-download depends on your site being able to run wp-cron jobs. When you look at the scrape job list you should see the auto-download jobs listed. If they aren't there then that points to a wp-cron issue. You will need to verify that Cron jobs are working on your site.
How to test cron jobs:
- Download a plugin called "WP Crontrol".
- In the WP Review Slider plugin use the Get Reviews > Facebook page to test. Turn on the Auto-download for one of your pages. You can also use one of the other download type, just don't use a review funnel.
- Go to the Review List and make sure you do not have your latest Facebook review on there yet. If you do then use the trash can to delete it.
- Now go to the Tools > Cron events page in your WordPress Dashboard.
- Look for the "wprevpro_daily_event" and click the Run Now link.
- Wait a few minutes and then go check the Review List.
- If the review shows up then your cron jobs are working. If it doesn't then something is wrong with your WordPress cron.