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facebook review funnel has the wrong page

Arzabar 3 years ago • updated by Josh 3 years ago • 5

Hi,

I've gone into the Facebook > Review Funnel to check why it has not been automatically updating and the wrong Facebook page is present. It is another business that I have access to via my personal Facebook Profile and that I have also used this plugin on their website.

Could you please provide me with details on how to change / update this facebook page as I cannot seem to find any way in the UI?

Thanks

Under review
Josh 3 years ago

Sure. The Review Funnel for Facebook is based on the URL to the Facebook review page. Simply click the "Edit" button and you can update it.

Arzabar 3 years ago

Hi Josh,

I'm talking about the Get Reviews > Facebook section that can be automatically set up without using scrape credits.

It had been set up as "Hastwell & Lightfoot", but has changed since I've configured a different client's website.

Josh 3 years ago

I see now. The Facebook app is tied to your Facebook account, it doesn't have anything to do with what site the plugin is on. So if you change the settings by clicking on the Get Access Code Here button, it can also change other sites that are using the same Secret Access Code. If I were setting it up for someone as a developer I would get the client to retrieve the Secret Access Code. That way it is tied to their Facebook account.

You could also download the reviews using your Facebook account and then delete the Secret Access Code from the plugin.

Arzabar 3 years ago

Hi Josh,

This is problematic. Many of my clients would not be able to undertake this process even though for us it is simple.

I currently have two sites using this method to pull Facebook reviews and I want them to be automatically run cron jobs and not manually triggered.

Is there a way to hold settings for both sites rather than each one overwrite the other one when there are any changes made?

Any help would be appreciated.

Josh 3 years ago

I'll see if there is a way to make the Facebook app site independent. Maybe add a URL field beside the individual FB pages, so that each page will only show up in the plugin on the designated URLs. It will take some time probably.

Here is a video that walks you through setting up the secret access code. Maybe your clients could follow it?

https://ljapps.com/wp-content/uploads/2022/02/fbaccesscode2.mp4

You can also use the Review Funnel to download Facebook reviews without messing with the API. It basically just scrapes the Facebook page.

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