Google Places API is not retrieving reviews, nor posting them once they are retrieved.

First step is to make sure you update to the latest version of the plugin if you haven't. It's version 11.6.2. You can do that from the Account page inside the plugin.

The loom video you posted just shows the same screen for me. 

Also, keep in mind that the Google Places API download method can only return your Most Helpful, not Newest reviews. I'm working on an update that will return Newest. You can use the Google Crawl or Review Funnel to get Newest reviews also.

Another issue could be your API Key. You can use this link to test your API Key and Places ID. This is the link that the plugin uses to download the reviews. They should show up at the bottom. Just replace with your values in the URL.

https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_API_KEY

Here is a new video 

https://www.loom.com/share/0d8ac0f8208c49c7804accc482980b32

Hey Chris,

To update the plugin, check the Account page inside the plugin. See screenshot...

However, that will probably not fix the issue. The issue is that the Get Reviews > Google Places API only returns the Most Helpful reviews. It can not return the Newest reviews. If you look up the reviews for the location on Google and change the sort to Most relevant, that is what the plugin should download.

I'm working on an update that will allow you to get the most recent reviews with the Get Reviews > Google Places API method. I'm hoping to release it next week.

There are 2 other methods to download Google reviews in the plugin. The Google Crawl and the Review Funnel. They will both return the newest reviews. However, you should only use one of the 3 methods, otherwise you could get duplicates.

Here is more information on the 3 different methods....

https://wpreviewslider.userecho.com/knowledge-bases/2/articles/1711-three-different-ways-to-download-google-reviews-pros-cons

Hi Josh, 

OK I will take the advice for the Google Crawl and Review Funnel, but as far as the update is concerned, it is not showing up. See screenshot below 

Sorry about the slow response. Update 11.6.2 is actually still in Beta. You can get to it if you click the Join the beta program checkbox and refresh the page. I decided to add some more things to it before releasing it to everyone. I hope to be done in a week.