- General
-
Bugs
0
Under review
Some comments have the wrong number of stars
I display TripAdvisor comments. For some comments, the number of stars is not displayed at all in the admin section. On the front, the plugin displays the wrong number of stars.
I've updated the plugin but it doesn't change anything.
Customer support service by UserEcho
Sounds like the Rating didn't get saved for some reviews. Check the Review List and the Rating column. You may have to manually add the missing rating values. What is the TripAdvisor URL you are using to download? Are you using a Crawl or Review Funnel?
Hello and thank you for your reply :)
I use a crawl. You're right, it seems to be this problem on some reviews and on others, I have 45 or 55 ratings that don't correspond to any stars... so I manually hid the stars of this type, but it's still strange that this type of ratings come up.
If you can share the TripAdvisor URL you are using I can test.
Yes :
https://www.tripadvisor.fr/Hotel_Review-g1819081-d219937-Reviews-Baumaniere_Les_Baux_de_Provence-Les_Baux_de_Provence_Bouches_du_Rhone_Provence_Alpes_C.html
I have an issue with this review for an example :
https://www.tripadvisor.fr/ShowUserReviews-g1819081-d219937-r1001290086-Baumaniere_Les_Baux_de_Provence-Les_Baux_de_Provence_Bouches_du_Rhone_Provence_.html