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Under review
Avatar & google logos not displaying in mobile view
customer avatars and google/facebook logos are not showing on mobile, (fine on desktop) I've checked the settings both are set to display. Here is the slider on one of my affected pages https://charleyoga.com.au/new-term-yoga/
Customer support service by UserEcho
It looks like you are using some sort of lazy loading plugin for images maybe? I'm seeing a perfmatters-lazy class and a data-ll-status attribute in the html for the images that isn't part of my code. I'm not sure why it would work on desktop and not mobile. You would either need to contact the creator of the other plugin or their may be a way to ignore the images in the other plugins settings.
Thank you for that, we'll do some further investigating
My website developer has had a look at it and we think we've worked out the google/FB logo issue, you were right, lazy loading issue. However, this is what they said about the avatar not showing: I found something in the css on that page that is hiding the avatars (they appear when I disable them in the browser dev panel), but I don't know where it's coming from. It appears to be somewhere within the WP reviews settings, so maybe go back to them with this. I couldn't find this within the source of the homepage.
#wprev-slider-2 img.wprevpro_avatarimg {
width: 0;
height:0
}
Yeah, I see that in the console, but I don't have that CSS rule in my plugin. Could it have been added as custom CSS to the review template? Also, if you can turn off CSS minification and cache we can see exactly where it is coming from.
Hey, we've worked it out, this is what my developer said to pass on to you:
I was comparing the template settings between the homepage (which was showing the avatars fine) and the new landing page, and on the landing page there was a zero selected in the box next to where it says Yes for Display Avatar. I've removed the 0 and it's now showing for me.
Can you pass this info on to the developer as it is a setting in the plugin.
Great! I need a check for when there is a zero there.