Review Funnel loading circle disappears and reviews don't download
Very infrequently I have a customer who can't download reviews from the Review Funnel. It usually happens with non-english reviews. If you click the Download button and it disappears and nothing happens.
Open up a Console window, by right-clicking > inspect > look for the console window. Check it for messages like so...
In this one you can see a database error on the meta_data field. This fix is to change the collation on the database column.
Usually it is the review title or review text fields as well that have trouble with characters.
Customer support service by UserEcho