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What page are you using to do the scrape? What URL are you scraping? Have you tried the Get Reviews > Review Funnel method?
Post the job id and I can take a look. Sometimes the scaping server can get backed up. Most of the time it should take less than 5 minutes, but I have seen it take a few hours.
Sorry, that is not currently possible. It is on my todo list.
Customer support service by UserEcho
I think the issue is with the symbol in the name. Try these search terms...
Modern PURAIR Vancouver, Vancouver, BC, Canada