Hey Josh, thanks for the response, and sorry for my belated one.

I actually tried deleting a Google review that I know has a response, and re-fetching it. It found it and added it, but without the response again. Any tips for troubleshooting?

As for the review response, I went with the below, but I'm not quite sure if it will work yet as I do not have any responses showing that are long enough to trigger it. Would it also be possible to show the review location in this file?

Thanks!

<div class="review-reply">
    <?php
        $ownerdetails = json_decode($review->owner_response,true);
        if($ownerdetails) {
            $comment = $ownerdetails['comment'];
            $wordCount = str_word_count($comment);

            echo '<strong>Our Response: </strong>';
            if ($wordCount <= 40) {
                echo "<p>{$comment}</p>";
            } else {
                $words = explode(' ', $comment);
                $firstPart = implode(' ', array_slice($words, 0, 40));
                $secondPart = implode(' ', array_slice($words, 40));
            
                echo `<p id="first-part">{$firstPart} <span id="second-part" style="display:none;">{$secondPart}</span><a href="#" id="read-more">Read more</a></p>
                `;
            }
        }
    ?>
</div>

Thank you for the response! (accidentally made two accounts, this is OP) It's great that you can use templating to customize this so heavily. I am really liking the pro version of the plugin so far.

I implemented this for template 2 and while it works well for facebook and yelp, all the google responses are missing. Is it because I obtained the reviews before getting the pro version, and if so is there a way to specifically re-crawl the existing reviews to grab the responses?

Also curious if there would be a way to put it behind a "read more" link like the reviews can be if longer than a certain number of characters.