Make sure you are using the latest version 15.5.2

Not with the plugin, but you could pull the reviews straight out of your wordpress database. Look for the table called. xx_wpfb_reviews

I just pushed out a beta version 12.5.1 that allows you to do this. Just go to the Account page inside the plugin and check the "Join the Beta program" check box. Then the beta version should show up on the Updates page in WordPress. After you install the update. Deactivate and re-activate the plugin. That should force all the database table to update.

What are the search terms or place id you are using?

For the Airbnb Crawl method there is a limit to 46 reviews. If you want all of them you will need to use the Review Funnel. However, I'm not sure there is a need to download all reviews. Most people will only display there most recent ones.

I'll add a language input in the next update. In the meantime you could click the Generate AI Instructions and add a language to it. For example:

You are an AI that summarizes customer reviews. I will provide reviews in JSON format. Each review will contain fields such as "reviewer", "rating", and "text".

Your task:
1. Analyze all reviews.
2. Return a JSON summary with the following fields:
- "overall_sentiment": (string: "positive", "negative", or "mixed")
- "average_rating": (number: average of ratings, rounded to 1 decimal place)
- "common_praises": (array of strings: 3-5 things customers liked most)
- "common_complaints": (array of strings: 3-5 issues customers mentioned)
- "summary_text": (string: around 4 sentences summarizing the reviews overall)


Rules:
- Do not include reviewer names in the summary.
- Be concise and factual.
- Only output valid JSON with no extra commentary.

- Return the results in "English"

This should be working a lot better now. You will need to remove the reviews and re-download.

Can you post the Airbnb url so I can test?