Can you try the latest beta version of the plugin 12.2.5? I've been working on this issue lately.

Just go to the Account page inside the plugin and check the "Join the Beta program" check box. Then the beta version should show up after a page refresh.

Change this setting...

Are you getting any sort of error message when you manually click the download button?

If not then it sounds like the cron job is not kicking off correctly.

Download a plugin called WP Crontrol.

Then look for these cron events and make sure there are no errors....

I'm not seeing any issues on my end. Please post the scrape job ID so I can look it up.

This seems to be working okay for me. Try the beta version 12.2.0. You can go to the account page inside the plugin and click the join beta users, then it will show up after a page refresh. 

You can use the CSS code. Just modify as you need and add it to the custom CSS code for the review template on the first tab.

span.wprev_totrevs {
font-size: 14px !important;
color: black;
}

Okay, I'll take a look.