The header still showing sounds like maybe a cache issue. Let's try and figure out whats going on. Post a screenshot like this so I can see your settings.

Then go to the Badge tab and click the Badge data button. That will show us what you have for the avg and total for each source.

If you can share the TripAdvisor URL you are using I can test.

Sounds like the Rating didn't get saved for some reviews. Check the Review List and the Rating column. You may have to manually add the missing rating values. What is the TripAdvisor URL you are using to download? Are you using a Crawl or Review Funnel?

Can you try the latest beta version of the plugin 12.2.5? I've been working on this issue lately.

Just go to the Account page inside the plugin and check the "Join the Beta program" check box. Then the beta version should show up after a page refresh.

Change this setting...

Are you getting any sort of error message when you manually click the download button?

If not then it sounds like the cron job is not kicking off correctly.

Download a plugin called WP Crontrol.

Then look for these cron events and make sure there are no errors....

I'm not seeing any issues on my end. Please post the scrape job ID so I can look it up.