I just released version 11.8.1 of the plugin which should fix this. VRBO made it a lot more difficult to get reviews, so it can only grab 5, but it should keep them updated. You can update by going to the Account page inside the plugin.

What is the VRBO url you are using? I'll test it out.

Yeah, I've been working with the scraping company about the wait times. It's getting ridiculous. 

Hey Gerd,

It would be best to start over. Just go to the Review List and delete all reviews. Then delete the Review Funnel. Then just use the Google Crawl to download the reviews. In the Badge you should be able to use source site.

Hey Gerd,

One review = to one credit. However it also costs 10 credits to run a scrape job. So if you download 15 reviews it will cost 15 credits + 10 for the scrape for a total of 25 credits. 

To fix the total mismatch I would go to the review list and delete all the reviews and then re-download.

It appears the reviews were deleted out of the database. You would either need to restore from a back up of your site or re-download them.

There is a keyword filter....

Can you explain what you mean by "comments were reset"?

Delete the reviews and retry the Crawl Server > Remote option. 

Also if you want to download the English reviews you can change the URL to the .com version...

https://www.tripadvisor.com/Restaurant_Review-g187454-d23289360-Reviews-Sugarra-Bilbao_Province_of_Vizcaya_Basque_Country.html#REVIEWS

Did you use the Crawl or the Review Funnel?

What I mean is if you can tell me the exact TripAdvisor page URL you are using, I can test why images are not coming through. 

Also, in case you are using the Crawl, try this setting...

Thanks