A couple of things.

- The date should be in this format..

- There are some strange characters in the review text. For instance in the first review...

It should be "didn't".

Yes, Trustpilot does not allow other people to use their logos, icons, or badges. Even if you are a Trustpilot user you are required to use their provided widgets. They sent me a cease and desist letter about it. If you would like to turn them on then you can edit the following files in the plugin.

In this folder...

\wp-review-slider-pro\public\partials\imgs

find these files...

branding-trustpilot-badge_50-DELETE.png

trustpilot_small_icon-DELETE.png

and remove the "-DELETE" text. 

If you get a warning about there already being a file with that name then delete the blank files first...

trustpilot_small_icon.png

branding-trustpilot-badge_50.png

Another option would be to use a child theme that looked for the Trustpilot review type and then inserted the logo. The benefit of the child theme is the next plugin update will not override it. Here is more about child themes...

https://wpreviewslider.userecho.com/knowledge-bases/2/articles/553-use-child-theme-to-customize-the-review-template-more

The plugin can't automatically translate reviews for you. It can assign a language code to reviews and then you could filter reviews based on language. So you would be able to hide the Spanish reviews if you wanted.

Are these reviews viewable on a public website or does square have an API?

Can you give me the URL so I can take a look?

It looks like the license is tagged to a different URL.

This can sometimes happen if the site was cloned. Here are some things to try...

1) Go to the Account page and click the sync license button.

2) If that doesn't work try the "Change License" button and re-enter your license code.

3) If neither of those work then download, install, and run the Freemius Fixer plugin found here...

https://github.com/Freemius/freemius-fixer

There are two things that control the number of reviews shown.

Then if you are using a slider...

Finally, you can load more reviews with this setting...

If they still aren't showing up then they are being filtered out somehow. Check the Filter Settings tab.

Hey Tom,

I replied to your email, but I thought I would respond here as well. When you first go to the Review Funnel page your website URL is saved on my server so that I know who is making the scrape job requests. In your case, it saved the http version of your site. http://webercarpet.com, Then on another occasion it saved the https version of the site. So it had two sites listed for your license. I deleted one of them so it should be working for you now. I recommend only logging in to your site with the https version since it is secure.

For anyone else seeing this message, it can also be caused if you cloned your site from another URL. The way to fix it is to download and run the Freemius Fixer plugin. That will assign a new site id and should clear the message.

https://github.com/Freemius/freemius-fixer

Thanks,

Josh