Your comments
Just select both sources or unselect the one. It looks like the reviews were downloaded once, then later on a different download was done. If you go to the Review List page and use the All Source Pages filter you can see what that filter does.
"Select Reviews to Show" will overwrite all the other filter settings.
Make sure you have the correct Source selected or unselect to show all sources.
By default a review template will show all reviews in the Review List. First check the Display Order...
Then check the Filter Settings tab to make sure you are not Filtering out the reviews.
What method are you using to download the Google reviews? The Google Crawl should have owner response, the review funnel should also have them, but I have checked in a while. The Places API does not. Let me know the source of the Google reviews and I'll test on my site.
Yes, you would need to delete those Google reviews that you downloaded with the Free version. They aren't going to have the owner response. Then you can re-download them with the Pro.
You could add a read more to the owner response but it would take some programming. Basically separate the response with PHP and add some HTML tags like <span> around them. You would hide/show the second half of the response. You would need to it with either some CSS.
https://stackoverflow.com/questions/6019845/show-hide-div-on-click-with-css
or some jquery/javascript...
There should be a link under the plugin on the Plugin page in WordPress or you can go to the Account Page inside the Plugin and there should be a button to enter a license key.
Sure. That feature uses a third-party service here...
You should be able to add the background color to the image with the background parameter like so...
https://avatar.oxro.io/avatar.svg?name=Eddie&background=f39c12
For Template Style 1 look for the following file. (different depending on the template style)
\wp-review-slider-pro\public\partials\template_style_1.php
search the file for this...
https://avatar.oxro.io/avatar.svg?name=
There are two locations. And just add the background parameter to the URL.
I can add this to the list of requested updates. In the meantime, you could do it with a custom child theme. More info here...
There is a way to do it, but it will require a plugin update for me to add that feature. I can also tell you which file to edit if you would like to modify the plugin yourself. I'm probably about a week away from an update.
Customer support service by UserEcho
Try to create a new review template and take all the defaults. See if that one will work. Sometimes it will work on the front end but not when editing.